Support

Support and Help

We want you and your Eilik to get along beautifully. Here is how to get help, fast.

General help and setup

For getting started, everyday questions, order and delivery help, and friendly troubleshooting, our Melbourne based team is here for you:

• Email: support@eilik.com.au
• Phone: 1800 652 001

We are happy to walk you through the basics, help with unboxing and charging, and sort out anything to do with your order.

Software, firmware, app and battery

For more technical matters, the manufacturer EnergizeLab is best placed to help. This includes software and firmware updates, app pairing and features, and battery performance or replacement. You can reach EnergizeLab at info@energizelab.com or visit energizelab.com/support. Manuals and downloads for your device are also available there.

This pathway is simply about getting you the right expertise quickly. It does not affect your rights. If a product is faulty or not of acceptable quality, you are still entitled to a remedy from us under the Australian Consumer Law. Just contact us and we will help.

Returns, refunds and delivery

See our Returns and Refunds policy and our Shipping policy for full details, or just get in touch and we will guide you.

Eilik Official, the authorised Australian reseller of EnergizeLab. A business name of RBS Ecom Pty Ltd, ABN 60 686 253 501, Melbourne, Australia.