Shipping policy
Last updated 23 July 2026
Here is exactly how your order is dispatched and delivered, so there are no surprises.
The short version
- Orders are processed in 1 to 2 business days.
- Express ships from Melbourne by Australia Post Express, typically 1 to 4 business days to metro areas.
- Standard ships from our supplier warehouse overseas, typically 8 to 15 business days. Cheaper, slower, same genuine stock.
- You get a tracking number by email as soon as your order ships.
Order processing
Orders are processed on business days, Monday to Friday, excluding public holidays. Processing usually takes 1 to 2 business days. Orders placed after 5:00pm on Friday or over the weekend begin processing the following business day.
Australian delivery options
- Express, shipped locally by Australia Post Express. We hold and dispatch these orders within Australia and send them by Australia Post Express for the fastest delivery. Estimated delivery is 1 to 4 business days after processing to most metro areas, and a little longer for regional and remote areas.
- Standard, shipped from our supplier warehouse overseas. Standard orders are dispatched directly from our manufacturer supplier warehouse located overseas. This keeps the price lower, and delivery typically takes 8 to 15 business days after processing. The item is genuine EnergizeLab stock supplied to us as the authorised Australian reseller.
You choose the option that suits you at checkout. Delivery estimates are approximate and can be affected by public holidays, weather, customs clearance and carrier delays.
Shipping costs and GST
Shipping is calculated at checkout based on your address and the option you choose. All prices shown in Australian dollars include GST, and your tax invoice shows the GST component separately.
International delivery
We ship to selected countries including Canada, New Zealand, the United Kingdom and the United States. Shipping cost and estimated delivery are shown at checkout.
International orders may be subject to import duties or taxes set by the destination country. These are the responsibility of the customer and are not included in our prices. Some countries restrict the import of electronic devices, and we will let you know at checkout if we cannot ship to your location.
Our care for you does not stop at the border. The consumer protections we apply, including your rights under the Australian Consumer Law, apply to international customers in the same way.
Tracking your order
Once your order ships you will receive a confirmation email with a tracking number. You can follow your parcel from the Track Your Order link in our footer at any time. If tracking has not updated for a while, contact us and we will chase it up for you.
If something goes wrong
If a parcel is delayed, lost or arrives damaged, contact us and we will sort it out, either by sending a replacement or issuing a refund. See our Returns and Refunds policy for the full detail.
Related
Returns and Refunds · Terms of Service · FAQ
Need a hand?
Email support@eilik.com.au or call 1800 652 001, Monday to Friday, 9am to 5pm AEST. Our Melbourne based team is happy to help.
Eilik Official is the authorised Australian reseller of EnergizeLab and is not the manufacturer. Eilik Official is a business name of RBS Ecom Pty Ltd, ABN 60 686 253 501, Melbourne, Australia.