Shipping policy
At Eilik, we are dedicated to providing an exceptional shopping experience for our customers. Please review our shipping policy to understand how your orders are processed and delivered.
Processing and Shipping Times
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Order Processing:
- Orders are processed during business days (Monday to Friday, excluding public holidays).
- Processing typically takes 1-2 business days.
- Orders placed after our operating hours on Friday (5:00 PM) or over the weekend will be processed on the following Monday during business hours.
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Shipping Time:
- Shipping time depends on your location and the shipping method selected at checkout.
Domestic Shipping (Australia)
We offer the following shipping options for customers in Australia:
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Express Shipping (Melbourne Warehouse)
- Cost: $40.00 AUD
- Estimated Delivery: 4-8 business days after processing.
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Standard Shipping (International Warehouse - Hong Kong)
- Cost: $20.00 AUD
- Estimated Delivery: 8-15 business days after processing.
International Shipping
We are excited to offer international shipping to the following countries:
- Canada
- New Zealand
- United Kingdom
- United States
Shipping rates and estimated delivery times are as follows:
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Express Shipping
- Cost: $45.00 AUD
- Estimated Delivery: 4-10 business days after processing.
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Standard Shipping
- Cost: $25.00 AUD
- Estimated Delivery: 6-27 business days after processing.
Estimated Delivery Dates
- For customers in Australia, shipping typically takes 5-15 business days, depending on the shipping method selected.
- For international customers, shipping times vary depending on the destination and method selected:
- Express Shipping: 4-10 business days
- Standard Shipping: 6-27 business days
- The estimated delivery dates provided at checkout are approximate and may be affected by factors such as:
- Public holidays
- Extreme weather
- Customs clearance
- Other logistical factors
Tracking Your Order
- We provide a dedicated tracking page to help you monitor your order's progress. Once your order is shipped, you will receive a confirmation email containing a tracking number.
- To track your order, simply visit our tracking page: Track Your Order
- Enter your tracking number on this page to view real-time updates on your shipment's progress.
Shipping Restrictions
- While we aim to ship worldwide, some locations may have restrictions on the import of electronic devices. If we are unable to ship to your country, we will inform you during the checkout process.
If you have any questions or concerns about your order or shipping, please contact our customer support team at support@eilik.com.au.
Thank you for choosing Eilik. We’re excited to bring the joy of interactive companionship to you, wherever you are in the world!