Privacy policy
Last updated: October 19, 2024
This Privacy Policy describes how Eilik (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from eilik.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any required steps by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any legal obligations, enforce terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
INFORMATION WE COLLECT DIRECTLY FROM YOU
Information that you directly submit to us through our Services may include:
- Contact details: Your name, address, phone number, and email.
- Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: Username, password, security questions, and other information used for account security purposes.
- Customer support information: The information you choose to include in communications with us, such as messages sent through the Services.
INFORMATION WE COLLECT ABOUT YOUR USAGE
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection, your IP address, and other details regarding your interaction with the Services.
INFORMATION WE OBTAIN FROM THIRD PARTIES
We may obtain information about you from third parties, including:
- Companies who support our Site and Services, such as Shopify.
- Payment processors to process your payments and fulfill your orders.
- Third-party tracking technologies used to collect information when you visit our Site, open or click on emails, or interact with our advertisements.
HOW WE USE YOUR PERSONAL INFORMATION
- Providing Products and Services: We use your personal information to process payments, fulfill orders, send notifications about your account or transactions, and manage your account.
- Marketing and Advertising: We may use your personal information to send marketing communications and display ads for products or services.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraud or illegal activity.
- Communicating and Service Improvement: We use personal information to provide customer support and improve our Services.
COOKIES
We use Cookies on our Site to improve your experience, run analytics, and tailor advertising. For specific information about the cookies we use, please see Shopify's Cookie Policy. You can control cookies in your browser settings, but please be aware that blocking cookies may impact your user experience.
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. Learn more about GPC at globalprivacycontrol.org.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information to:
- Vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Business and marketing partners to provide services and advertise to you.
- Legal entities as necessary to comply with legal obligations or enforce our rights.
We have disclosed the following categories of personal information over the past 12 months:
| Category | Categories of Recipients |
|---|---|
| Identifiers (e.g., name, email) | Vendors, business and marketing partners |
| Commercial information (e.g., order info) | Vendors, business and marketing partners |
| Usage Data (e.g., browsing info) | Vendors, business and marketing partners |
We do not use or disclose sensitive personal information without your consent or for purposes of inferring characteristics about you.
THIRD-PARTY WEBSITES AND LINKS
Our Site may link to third-party websites not affiliated with us. We are not responsible for their privacy practices, and we recommend reviewing their privacy policies.
CHILDREN'S DATA
The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its removal.
SECURITY AND RETENTION OF YOUR INFORMATION
While we take reasonable measures to protect your personal information, no security system is impenetrable. We retain personal information as long as necessary to fulfill our business purposes or comply with legal obligations.
YOUR RIGHTS
Depending on your location, you may have rights regarding your personal information, such as:
- Right to Access: Request access to personal information we hold about you.
- Right to Delete: Request deletion of certain personal information.
- Right to Correct: Request corrections to inaccurate information.
- Right to Opt-Out: Opt out of the sale or sharing of your personal information.
- Right to Restrict Processing: Request restrictions on how we process your personal information.
You may exercise these rights by contacting us at support@eilik.com.au.
CONTACT US
If you have any questions or concerns about our Privacy Policy, please contact us at:
Email: support@eilik.com.au
Address: Wellington Road, Box Hill, VIC-3128, Australia.
For the purposes of applicable data protection laws, Eilik is the data controller of your personal information.