Contact information

Last updated 23 July 2026

We would love to hear from you. Our Melbourne based team is here to help with orders, setup, and everyday troubleshooting for your Eilik, Eiliko and Eilik AI Station.

Get in touch

  • Email: support@eilik.com.au
  • Phone: 1800 652 001
  • Hours: Monday to Friday, 9am to 5pm AEST
  • Response time: most emails answered within one business day

You can also use the form on our Contact page, and track a live order from the Track Your Order link in our footer.

Business details

  • Trading name: Eilik Official
  • Company: RBS Ecom Pty Ltd
  • ACN: 686 253 501
  • ABN: 60 686 253 501
  • Location: Melbourne, Victoria, Australia

Who to contact about what

  • Us, for orders, delivery, returns, refunds, setup help, general questions and everyday troubleshooting.
  • EnergizeLab, the manufacturer, for software, firmware, app pairing and battery matters, at info@energizelab.com or energizelab.com/support.

Eilik Official is the authorised Australian reseller of EnergizeLab products. We are not the manufacturer. Using the manufacturer support pathway does not affect your rights under the Australian Consumer Law, so if a product is faulty just contact us.

Related

FAQ · Returns and Refunds · Shipping and Delivery · Legal Notice

Eilik Official is a business name of RBS Ecom Pty Ltd, ABN 60 686 253 501, Melbourne, Australia.

Authorised Australian Reseller

Genuine EnergizeLab products

Fast Local Dispatch

Express shipped from Melbourne

Easy 30 Day Returns

Faulty items returned at our cost

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